FAQ: Frequently Asked Questions
Q. Why do I have a blank white page on my site?
A blank white page means you have issue with Smarty configuration.
1. Be sure to install the script to the root website folder.
2. Please check the Smarty paths in your configuration files. Try to CHMOD /templates_c/ to 770 or 777 (write access).
Q. How do I build a theme, change design?
1. Create a new folder in /templates dir.
2. Copy all the files from /templates/default folder to your folder and make necessary changes.
3. Change the settings in /configs/default.conf file.
Q. How do I add a language?
1. Copy and translate two files:
- /configs/admin_english.conf
- /configs/english.conf
2. Change a language settings in /configs/default.conf file.
Q. Fatal error: Unable to read X bytes in file.php on line 0
Zend Optimizer requires the appropriate files (see the installation instructions) to be uploaded in forced binary mode. This is usually accomplished using a FTP program.
If not uploaded in forced binary mode, you may see one of the two errors below (among others):
- Fatal error: Unable to read X bytes in (your php script) on line 0
- Incompatible file format: The encoded file has format ID 0, which is too old
Make sure that you transfer files as binary and not ASCII when using FTP to transfer encoded files between computers.
Also, in order to run encoded files you need to install Zend Optimizer. This error may indicate that you have an old version of Zend Optimizer installed.
In order to download the latest version of Optimizer, go to: https://www.zend.com/store/products/zend-optimizer.php
Q. Error has encountered during registration...
Your server does not allow access to remote websites.
1. Please check if PHP CURL library installed on your server.
2. Please check firewall settings on your host.
Q. Where is Counter Plugins Manual located?
